Mystery shopping

Mystery shopping is one of the most demanding methods of market research. Precise planning, realistic execution, and experienced testers are crucial for reliable results.
LEYHAUSEN has many years of experience and an established network of qualified mystery shoppers in all regions where we operate.

​

Areas of Application

​

• Financial services (loans, investments, insurance)

• Construction and real estate financing

• Automotive sales and vehicle services

• Telecommunications (mobile and landline contracts)

• Contract conclusion and cancellation processes

• Consumer goods (e.g., tobacco products)

• Travel and tourism services

• Gas stations and energy sales

• Retail and brick-and-mortar sales

• Postal and logistics services
  ​

Profile of our Mystery Shoppers

​

• Representative selection based on gender, age, and socioeconomic background

• Coverage of all relevant target groups and occupational groups

• Personally verified and with many years of experience

• Trained in observation, documentation, and standardized procedures

• Confident demeanor and situation-appropriate communication

• Well-groomed appearance and strong interpersonal skills

• Reliable and precise reporting